Returns
Guaranteed to smell amazing or your money back
If you don’t like the smell of one of our candles or perfumes, or if you are unhappy with any other aspect of it, you can return the unused item for a full refund of the purchase price and delivery charge, or exchange it. This guarantee lasts for 30 days from the purchase date.
We only sell products we think smell amazing. And we appreciate that when you are buying a product online you can’t smell it before you buy it. So it’s only fair that we do what we can to reduce the risk of the purchase for you.
To begin a return or exchange, please contact us at mauvestorenz@gmail.com.
Conditions
Contact us first. Please do not send the item back to us before contacting us first. We’ll explain the process at that time for your refund or exchange at that time, but the other main things to be aware of follow. To start a return or exchange, please contact us at mauvestorenz@gmail.com.
We will provide a full refund of the purchase price and delivery charge for a candle, only if the candle has not been burned and is not damaged in any way. So please don’t light it if you are considering returning the item. for a perfume, only if it has not been used. So remove the lid, smell the fragrance, then decide.
The delivery charge for returning the item needs to be paid by you (remember, we're refunding the delivery charge from the original purchase). If you want to exchange your returned item for another candle, we’ll pay the delivery charge when we send you the replacement item. So for an order with one return or exchange, you're only paying one delivery charge through the whole process.
This guarantee lasts for 30 days from the date of purchase.
Please note
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It’s a good idea to keep any protective packaging we may include when we send you the candle as you may find it useful when returning the item to us.
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Most of our candles smell similar burning as they do unlit. The exceptions are Vanilla Cream Cinnamon Donut and Luxury Linen. When the Vanilla Cream Cinnamon Donut candle is burning the vanilla cream fragrance becomes more prominent and balances the cinnamon donut fragrance. With the Luxury Linen candle, the overall depth of fragrance is greater when it is burning. However, this doesn't change the Mauve Money Back Guarantee for these candles.